Questions About Your Baby’s Care at Johns Hopkins All Children’s Hospital?

Speak confidentially with a nurse who has NICU experience and understands complex neonatal care timelines.

If your child required NICU care, neonatal transfer, cooling therapy, or emergency treatment connected to delivery complications involving Johns Hopkins All Children’s Hospital, a nurse can help review the timeline and identify which records may help clarify what happened.
A confidential call with a nurse can help you understand what happened, what records matter, and whether an attorney review makes sense based on the facts.

When a Newborn’s Medical Care Becomes Unexpectedly Complex

Some deliveries become stressful very quickly.
Parents are often left trying to understand:
For many families, understanding the timeline becomes an important first step.

What the Nurse Call Helps Clarify

During the confidential 15-minute conversation, the nurse may help:
The nurse does not diagnose conditions or provide medical advice. You should continue following your treating providers.

Situations That Often Lead Families to Seek Review

Families connected to Johns Hopkins All Children’s Hospital sometimes request review after experiences involving:
You do not need certainty before seeking information.

Medical Records Often Help Clarify Events

Important documentation may includes:
The nurse can explain which records may help establish the sequence of events.

Why Families Start With a Nurse

Beginning with a nurse provides:
If appropriate, an attorney consultation may follow.
If your family experienced the loss of a baby, we speak with you directly and handle the conversation with care and sensitivity.

How the Process Works

STEP NO 1

Schedule a confidential nurse call.

 
STEP NO 2

Review labor, delivery, and neonatal events.

 
STEP NO 3

Identify important records and possible concerns.

 
STEP NO 4

If appropriate, schedule an attorney consultation.

 

Free. Confidential. No Obligation.

The nurse call is designed to help families better understand the medical timeline before making legal decisions.

Questions About Neonatal or NICU Care at Johns Hopkins All Children’s Hospital?

Schedule a confidential 15-minute nurse call with a nurse who has NICU experience
Is the nurse call really free?
Yes. The call is free, confidential, and there is no obligation.
No. Many families speak with the nurse simply to understand what happened and what records to preserve.
In many cases, the call can be scheduled the same day or the next day.
That is common. The nurse call exists to provide clarity.
Deadlines can be short and vary by situation. If you have concerns, it is best to speak with someone sooner rather than later.